In this blog we speak to our Operations Director Ross about what makes the perfect Torridon Team member.
What makes a job at The Torridon an experience like no other?
When you come to work at The Torridon, you’re not only joining the team at one of Scotland’s finest 5 star resorts but you’re coming to live in a community of likeminded individuals. With most of our vibrant and motivated team of up 50 living on site you’ll be making your home in a place like no other. Many of our current and past team members have formed friendships that have lasted lifetimes and found their second family at the resort.
At The Torridon we dare to be different, and along with our other core values of integrity, passion and a desire to be the best it makes for an exciting place to work, live and make your home. While experience is welcome, we’re looking for people that will enjoy living at The Torridon and love looking after our guests. We’re proud to be five-star, but our hospitality is primarily authentic and personal and it’s the people that can deliver this that make the perfect Torridon experience.
What do you look for in a new team member?
The biggest thing that I am looking for in my team is a genuine passion to deliver high quality service to our guests. I am also looking for a level of resilience, in hospitality, the job is different every day and you need to be prepared for what could come your way. No other job will give you the same level of variety on a day-to-day basis and if you’re someone that loves variety, then hospitality might be the prefect career for you.
What’s the most rewarding part of your own job?
The most pleasing aspect of my job is seeing team members grow in confidence and learn skills on the job as well as learning the wider knowledge required to be successful not only in their career but to build all the skills required to develop their future lives.
I often use the analogy that some of the team come to The Torridon like a newly hatched chick in the nest, but over time they begin to have more confidence and become more daring, they learn how to do their job, sometimes making mistakes along the way, but we learn from them. Eventually when fully fledged hospitality professionals some choose to leave the nest and take up their next challenge while others progress at The Torridon and become mentors for the next generation.
I take great pleasure from being part of this journey and it makes me proud that I have helped them on their way to becoming rounded and passionate hospitality professionals.