If the supervisors and heads of departments only remember one thing from my 5 star leadership training then I want them to remember that you don’t TRY and be a five star manager you ARE a five-star manager.
I have spent the last 17 weeks working with the 6 supervisors and heads of departments on their management and leadership skills with a focus on developing themselves as a leader, to improve their own performance and the performance of their teams to ensure that each and every day a consistent five-star service is delivered to our guest.
At the Torridon when we employ new members of the team, from the moment they arrive we tell them that we do things differently here. You are not just here to do a job, we want to challenge you as a person, develop your skills and train you to become a better, more confident person. Our vision is to be the finest hotel in Scotland so we need the finest team in Scotland and to do that our five star training allows us to deliver this.